Shipping & Return Policy

At EasyChoice.pk, we aim to make your shopping experience simple and reliable. Please review the following policy before placing your order.

Shipping Policy

We deliver across Pakistan.
Standard delivery charges are PKR 200 per order, unless a different rate or free delivery is displayed at checkout.
Orders are normally dispatched within 1 business day after confirmation.
Estimated delivery time is 2–5 business days after dispatch, depending on your location.
Deliveries may take longer during public holidays, courier delays, severe weather, or other unforeseen circumstances.
Tracking details will be shared once available.
Please provide a complete delivery address and an active phone number. Incorrect or incomplete details may cause delays or unsuccessful delivery.

Returns & Exchanges

You may request a return or replacement if your product arrives damaged, defective, or different from the item ordered.

Please report the issue within 48 hours of delivery.
Send your order number and clear photos or a video showing the issue to our WhatsApp support.
You may briefly test the product to identify a fault. It must otherwise remain in its original condition.
Keep the original box, accessories, and any items included with your order.
Contact us for approval and return instructions before sending anything back.

Unboxing Video Requirements

Please record one clear, continuous unboxing video before opening your parcel, following these steps:

Keep the camera still: Place your phone or camera on a stable surface in good lighting. Position it so the entire courier flyer (delivery bag) remains clearly visible.
Show the unopened parcel: Clearly show the flyer’s complete front, back, edges, shipping label and seals before opening it. The video must show whether the packaging is sealed and intact. If it arrives torn, damaged or unsealed, record that condition first.
Keep everything in the same frame: Keep the entire flyer within the camera frame throughout the unboxing. Open it on camera without moving it out of view.
Show all contents: Remove and show each product, its box, accessories and any included gifts in the same recording. Open the product packaging on camera and clearly show the condition of the items. Keep the removed contents visible.
Show the empty flyer: After removing everything, clearly show the inside of the flyer and turn it upside down to demonstrate that nothing remains inside.
Do not interrupt or obstruct the recording: The video must have no pauses, cuts, edits or restarts. Do not cover the camera lens, block the view of the unboxing, or allow the footage to become dark or unclear. Continue recording until all contents and the empty flyer have been shown.

Incomplete, edited, obstructed or post-opening videos do not meet these requirements. A claim for missing, incorrect or visibly damaged items may be declined if the condition or contents at delivery cannot be verified from the available evidence.

Send your order number and the original video to our WhatsApp support within the reporting period stated above. Functional faults will be assessed under the applicable product warranty.

Product Warranty & Performance

Our checking warranty covers defects in the product supplied by EasyChoice.pk and whether it performs its stated functions when used correctly. It does not provide warranty coverage for your mobile phone or other separately owned devices and accessories used with the product.

For cooling fans: Claims are assessed by checking whether the supplied cooler operates and provides cooling correctly with the required power supply and proper installation. We do not guarantee that your phone will reach a particular temperature, match the temperature displayed on the cooler, or achieve a fixed temperature reduction.

Cooling results can vary with the phone model, workload, room temperature, phone case, cooler placement and power supply. A phone remaining warm does not, by itself, establish that the cooling fan is defective. The cooler’s displayed temperature should not be treated as a measurement of your phone’s internal temperature.

A verified defect in the supplied product, or failure to meet an expressly advertised specification, remains eligible for assessment under the applicable warranty.

Nothing in this policy limits rights available under applicable consumer law.

Items Not Eligible for Return

We do not accept returns for:

Change of mind or personal preference.
Damage caused by misuse, accidental drops, liquid exposure, or improper handling.
Products that have been modified, opened for repair, or damaged after delivery.
Products with missing packaging or accessories, unless agreed with our support team.

Replacements & Refunds

Once the returned product has been received and inspected, we will update you on your request.

For an approved claim, we will arrange:

A replacement, subject to stock availability; or
A refund through an agreed payment method if a suitable replacement is unavailable.

Delivery charges are normally non-refundable. For a verified faulty, damaged, or incorrect item, our support team will confirm the return courier arrangements and any applicable delivery-charge refund before you send it back.

Order Cancellation

To cancel an order, contact us as soon as possible. Orders can be cancelled before dispatch. If your order has already been dispatched, contact our support team for assistance.